Stark Pharm is committed to protecting the privacy of its customers. Please read our policy which explains what information we collect about you, how we use it, and what your rights are. TOV Stark Pharm are the controllers of personal data collected through the StarkPharm website and any associated web application (“Site”). 

What personal data do we collect about you? 

We collect personal information from you that you provide to us directly or through your use of the Site. This information may include: 

Information you provide while using the Site (for example, your first and last name, contact details, gender, product reviews, and any information you add to your account profile); 

  • Transaction and payment information if you have purchased anything from us or used our Site (for example, credit or debit card details and shipping address); 
  • History of your interaction with us (for example, if you contacted our support team or corresponded with us through social networks); 
  • Information you provide to us when you enter contests or surveys; 
  • Information is collected automatically by cookies and other tracking technologies (for example, page browsing history or clicks on links from e-mail newsletters). Through these technologies, we may also collect information about which devices you have used to visit the Site; 
  • Other information necessary to use the Site, such as information about your location, if you have given us consent to receive it. 

If you have made purchases at one of our stores, we may combine the information you provide there (for example, if you have made a purchase or subscribed to our e-mail newsletter) with the above data. 

What do we use this personal data for? 

Depending on how you use our Site, how you interact with us, and what permissions you grant, the purposes for which we use your personal data may be: 

  • Fulfilment of your orders and maintenance of your account; 
  • Responding to any inquiries and complaints addressed to our support team; 
  • Personalizing the Site: displaying content that we think, based on your account information, your purchase history and use of the Site, will be of most interest to you; 
  • Improving and maintaining the Site, as well as obtaining statistics on its use; 
  • Market research: for example, we may contact you to get feedback about our products; 
  • Sending you promotional messages and showing you targeted advertising in cases where you have consented to this; 
  • Security, fraud investigation and, where appropriate, protecting us and our partners. 
  • Compliance with our legal and regulatory obligations. 

When processing your personal data, you rely on the following legal basis: 

  • The processing of personal data is necessary for the performance of an agreement between you and us or the steps before entering into such an agreement (in particular, when you have placed an order, we need to use your personal data to process payment and process the order); 
  • We have obtained your consent (for example, when you contacted us about a matter, added additional information to your account profile on the Site, or agreed to receive promotional offers from us);
  • Our legitimate interest as online merchant is to promote and sell our products. We strive to understand our customers in order to offer them the best products and quality service. We use your data to make the Site more interesting and relevant in terms of the products and promotions offered. 

Our Site may prompt you to provide additional information about yourself, such as your body structure, skin and hair, training regimen, training goals, height and weight. We treat this information with particular sensitivity because we understand that it can determine your ethnicity or health status. You are not required to provide us with such information, and if you have, you can delete or change it at any time. 

Marketing 

We enjoy interacting with our customers and therefore, depending on your preferences, we may use your personal information to send you promotional communications via email, phone or regular mail. Some of these communications may be tailored to your interests based on your visit to or purchases from the Site and other information we have about you. 

If you no longer wish to receive marketing communications from us, you can change your preferences at any time by contacting us (contact details are provided below), by clicking on the "unsubscribe" link in any of our emails, or by updating your settings in your account on the site. . If you unsubscribe from promotional communications, please note that we will still send you service-related communications (such as order confirmation, order dispatch confirmation, or information about your legal rights) from time to time. 

You may also see advertisements for our Site on other web pages, including social media. These advertisements can be tailored to your interests and preferences through the use of cookies (a tool for tracking web page visits). When you see our ads on any social network, it may be because we have partnered with that network to serve ads to our customers or internet users that match our customers' demographics. In some cases, this may also occur by providing this social network with your email address. If you no longer want to see these ads, you can change your cookie and privacy settings in your browser, as well as in your accounts on sites where such ads are shown. 

With whom do we share your personal data? 

We share buyers' personal information with third parties under the following circumstances: 

  • With other companies within our group of companies to support the operation of the site; 
  • With our suppliers and partners, for example, with companies that provide payment and delivery; 
  • With our professional and legal advisors; 
  • With third parties involved in fraud prevention and detection; 
  • With law enforcement or other government agencies, for example, to report cases of fraud or as a response to a request in accordance with the law; 
  • In the event that we sell any of our business assets, the personal data of our clients may be disclosed to the potential buyer. In this case, we will make reasonable efforts to ensure that the purchaser of our business assets is bound by the terms of the Privacy Policy described here. 
  • Other times where we have your consent, or there are other legal grounds for doing so.

Storage 

We will retain your personal information for as long as we need it for the purposes set out above, and this period may vary depending on your interaction with us. For example, when you make a purchase on the Site, we will keep information about it for as long as it is necessary for paperwork, tax assessment and to secure guarantees. We may also retain communications with you (for example, if you have a complaint about any of our products) for as long as necessary to protect us from legal claims. When the information is no longer needed by us, we will delete it. Please note that when you unsubscribe from our mailing list, we continue to store your email address to ensure that you do not receive promotional emails in the future. 

Safety 

Our Site guarantees that the data you leave on it will be encrypted when you leave it. This process involves converting information into code to prevent unauthorized access to it. Our site goes through this process and uses reliable methods to ensure that all credit and debit card transactions are secure. Encryption methods such as SSL are designed to protect user data as it is transmitted to and from the Site through a secure communication channel. 

While we do our best to ensure that personal data from our Site is protected whenever possible, we cannot guarantee the security or integrity of information transmitted to our Site. 

Children 

Our Site is not intended for children and should not be used by children under 18 years of age. Accordingly, we do not knowingly collect personal information from users under the age of 18. 

Cookies 

Our Sites use cookies and similar technologies to provide certain Site functionality, to know and measure site performance, and to serve targeted ads. 

Your rights 

You have certain rights in relation to your personal data, including the right to access and correct it, and, under certain circumstances, to transfer your personal data to another organization in a commonly used format. You have the right to request that we not use your personal data for certain purposes, including sending you marketing materials. You also have the right to request the deletion of your personal data, for example, when our data processing purposes have come to an end; when you object to the processing of your personal data on legitimate grounds and we have no more compelling legitimate reasons to continue processing your data; and when our processing was based on your consent, which you have withdrawn. We will honor any request to exercise your rights in accordance with applicable law. However, please note that these rights are subject to certain limitations and circumstances may arise in which we may not be able to comply with your request. For any inquiries regarding your personal information, or if you have questions or concerns about your information, you should contact us using the details below. You also have the right to contact your local data protection authority.